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TMS Outdoor — Refund & Digital Access Policy

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At TMS Outdoor, we are committed to providing quality instructional training videos and a reliable learning experience.

 

--1. Digital Product Purchases

All TMS Outdoor training courses and video collections are digital educational products.

Because these products provide access to valuable instructional information that cannot be returned once viewed, all purchases are considered final, except as outlined below or required by applicable law.

We do not offer refunds based solely on a change of mind, failure to use the purchased training, or dissatisfaction with a purchasing decision.

--2. Technical Problems and Video Access

If you experience difficulty accessing or playing your purchased training videos, please contact us at rgolany@bighg.com.

We will make reasonable efforts to resolve the issue and restore access to your purchased content.

If we cannot provide or restore access to the purchased training within a reasonable time, we will provide a refund for the affected purchase.

--3. Billing Errors

Duplicate charges or verified billing errors will be corrected, including refunds where appropriate.

--4. Consumer Protection

Nothing in this policy limits or overrides any cancellation, refund, or other consumer rights provided by applicable law.

--5. Customer Support

We want every customer to receive the training they purchased.

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For questions regarding an order, billing, or video access, contact:

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TMS Outdoor

Email: rgolany@bighg.com

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